# Analytics API

Read the same insights as the dashboard: overview, agent performance, calls, WhatsApp, credit usage and AI insights.

- [Get insights overview](https://www.nabrah.ai/en/docs/api-reference/analytics/get-insights-overview.md) `POST /api/ext/insights/overview`: Returns the workspace overview for a time range, across calls and WhatsApp: conversation totals by channel and call type, outcomes, analysis results, daily trends, top contact reasons, knowledge gaps, repeat contacts and support tickets.
- [Get agent performance](https://www.nabrah.ai/en/docs/api-reference/analytics/get-agent-performance.md) `POST /api/ext/insights/agents`: Returns one row per agent for a time range: conversations in total and by channel (calls, whatsapp), how many were resolved and referred to a person, how many were analyzed, the average quality score, follow-ups needed, and negative sentiment out of the conversations where sentiment was answered.
- [Get call insights](https://www.nabrah.ai/en/docs/api-reference/analytics/get-call-insights.md) `POST /api/ext/insights/voice`: Returns call analytics for a time range: totals by call type, connected and not connected calls, average duration, who ended the call, callers who hung up early, the agent's response time, and daily, status, hourly and day-by-hour (heatmap) breakdowns.
- [Get WhatsApp insights](https://www.nabrah.ai/en/docs/api-reference/analytics/get-whatsapp-insights.md) `POST /api/ext/insights/whatsapp`: Returns WhatsApp analytics for a time range: total conversations, how many the AI handled and how many were referred to a person, outcomes, first response time for the agent and for your team, totals per number, and template results.
- [Get credit usage](https://www.nabrah.ai/en/docs/api-reference/analytics/get-credit-usage.md) `GET /api/ext/insights/usage`: Returns credit use for the current billing period: the period's start and end, total credits_used, the AI and AI insights credits within it, and call minutes by call type (inbound, outbound, web).
- [Get AI insights](https://www.nabrah.ai/en/docs/api-reference/analytics/get-ai-insights.md) `GET /api/ext/insights/ai`: Returns the workspace's AI insights: whether they are turned on and allowed on your plan, how often they run, the status of the latest run, and that run's findings in run.