# Get call insights

> POST https://api.nabrah.ai/api/ext/insights/voice

Group: Analytics. Page: https://www.nabrah.ai/en/docs/api-reference/analytics/get-call-insights

Returns call analytics for a time range: totals by call type, connected and not connected calls, average duration, who ended the call, callers who hung up early, the agent's response time, and daily, status, hourly and day-by-hour (heatmap) breakdowns.

## How the numbers work

- **Same as the dashboard**: These are the numbers shown on the Insights pages of the dashboard, for the same range and filters.
- **Who is counted**: Counts follow the access of the member who created the API key. A key made by a member limited to some WhatsApp numbers only sees those numbers.
- **unavailable**: Lists the parts that could not be loaded this time (for example "whatsapp" or "tickets"). Those parts come back empty; retry later for them.
- **Caching**: Results are cached for 15 minutes, or 1 minute when the range includes today.
- **Errors**: 422 when the range or time zone is not valid. 503 with `insights_timeout` when the query takes too long; try a shorter range.

## Authorization

- `X-API-Key` (string, header, required): your workspace API key.

## Body (application/json)

- `start` (string (ISO 8601), required): Start of the range, with a time zone offset, e.g. 2026-11-01T00:00:00+03:00.
- `end` (string (ISO 8601), required): End of the range. Must be after `start`, at most 366 days later, and not after the end of today in `tz`.
- `tz` (string, required): IANA time zone used for daily and hourly buckets, e.g. Asia/Riyadh.
- `agent_id` (string (UUID), optional): Only count conversations handled by this agent.
- `channel` (string, optional): "all" (default), "voice" or "whatsapp".

### Example: All calls

```json
{
  "start": "2026-11-01T00:00:00+03:00",
  "end": "2026-11-12T23:59:59+03:00",
  "tz": "Asia/Riyadh"
}
```

## Response

### 200 Successful Response

Content type: `application/json`

```json
{
  "totals": {
    "total": 0,
    "inbound": 0,
    "outbound": 0,
    "web": 0
  },
  "connected": 0,
  "not_connected": {
    "no_answer": 0,
    "busy": 0,
    "failed": 0
  },
  "avg_duration_seconds": 0,
  "ended_by": {
    "customer": 0,
    "agent": 0,
    "no_response": 0,
    "time_limit": 0,
    "voicemail": 0,
    "transfer": 0,
    "not_recorded": 0
  },
  "hung_up_early": {
    "count": 0,
    "recorded": 0
  },
  "response_time": {
    "p50_seconds": 0,
    "p95_seconds": 0,
    "turns": 0,
    "calls": 0
  },
  "daily": [
    {
      "date": "string",
      "inbound": 0,
      "outbound": 0,
      "web": 0
    }
  ],
  "statuses": {
    "completed": 0,
    "no_answer": 0,
    "busy": 0,
    "failed": 0
  },
  "hourly": [
    {
      "hour": 0,
      "inbound": 0,
      "outbound": 0,
      "web": 0
    }
  ],
  "heatmap": [
    {
      "weekday": 0,
      "hour": 0,
      "count": 0
    }
  ],
  "unavailable": [
    "string"
  ]
}
```

### 422 Validation Error

Content type: `application/json`

```json
{
  "detail": [
    {
      "loc": [
        "string"
      ],
      "msg": "string",
      "type": "string"
    }
  ]
}
```

## Request examples

### cURL

```bash
curl --request POST \
  --url 'https://api.nabrah.ai/api/ext/insights/voice' \
  --header 'X-API-Key: <your-api-key>' \
  --header 'Content-Type: application/json' \
  --data '{
  "start": "2026-11-01T00:00:00+03:00",
  "end": "2026-11-12T23:59:59+03:00",
  "tz": "Asia/Riyadh"
}'
```

### Python

```python
import requests

url = "https://api.nabrah.ai/api/ext/insights/voice"
headers = {
    "X-API-Key": "<your-api-key>",
}
payload = {
    "start": "2026-11-01T00:00:00+03:00",
    "end": "2026-11-12T23:59:59+03:00",
    "tz": "Asia/Riyadh"
}

response = requests.post(url, headers=headers, json=payload)
response.raise_for_status()
print(response.json())
```

### JavaScript

```javascript
const response = await fetch("https://api.nabrah.ai/api/ext/insights/voice", {
  method: "POST",
  headers: {
    "X-API-Key": "<your-api-key>",
    "Content-Type": "application/json",
  },
  body: JSON.stringify({
    "start": "2026-11-01T00:00:00+03:00",
    "end": "2026-11-12T23:59:59+03:00",
    "tz": "Asia/Riyadh"
  }),
});

const data = await response.json();
console.log(data);
```

### Go

```go
package main

import (
	"fmt"
	"io"
	"net/http"
	"strings"
)

func main() {
	payload := strings.NewReader(`{
  "start": "2026-11-01T00:00:00+03:00",
  "end": "2026-11-12T23:59:59+03:00",
  "tz": "Asia/Riyadh"
}`)

	req, _ := http.NewRequest("POST", "https://api.nabrah.ai/api/ext/insights/voice", payload)
	req.Header.Set("X-API-Key", "<your-api-key>")
	req.Header.Set("Content-Type", "application/json")

	res, err := http.DefaultClient.Do(req)
	if err != nil {
		panic(err)
	}
	defer res.Body.Close()

	out, _ := io.ReadAll(res.Body)
	fmt.Println(string(out))
}
```