# Get ticket

> GET https://api.nabrah.ai/api/ext/omni_v2/ticket/{id}

Group: Tickets. Page: https://www.nabrah.ai/en/docs/api-reference/tickets/get-ticket

Fetches a single ticket by its numeric `id` and returns the full ticket object: lifecycle status, priority, assignee and sender metadata, labels, the latest non-activity message, and an embedded `messages` array. Use this to render a ticket detail view or to read current state before mutating it (assign, toggle priority/status, update type). Obtain the `id` from GET /api/ext/omni_v2/ticket or the create-ticket response.

## Response shape

- **Top-level ticket**: Core ticket fields plus `meta.sender` (the contact) and `meta.assignee` (the assigned user). `can_reply` indicates whether a reply is currently allowed on the channel. Fields: `id`, `inbox_id`, `status`, `priority`, `can_reply`, `labels`, `meta`, `snoozed_until`, `unread_count`.
- **messages[]**: Embedded recent messages. For the full, paginated message history use GET /ticket/{id}/messages with the `before` cursor.

Timestamp fields are Unix epoch seconds.

## Authorization

- `X-API-Key` (string, header, required): your workspace API key.

## Path parameters

- `id` (integer, required): Numeric identifier of the ticket to retrieve. Comes from the `id` field of GET /api/ext/omni_v2/ticket list items, POST /ticket/filter results, or the create-ticket response.

## Response

### 200 Successful Response

Content type: `application/json`

```json
{
  "account_id": 0,
  "additional_attributes": {},
  "agent_last_seen_at": 0,
  "assignee_last_seen_at": 0,
  "can_reply": false,
  "contact_last_seen_at": 0,
  "created_at": 0,
  "custom_attributes": {},
  "first_reply_created_at": 0,
  "id": 0,
  "inbox_id": 0,
  "labels": [
    "string"
  ],
  "last_activity_at": 0,
  "last_non_activity_message": {
    "account_id": 0,
    "additional_attributes": {},
    "content": "string",
    "content_attributes": {},
    "content_type": "string",
    "conversation": {
      "assignee_id": 0,
      "contact_inbox": {
        "source_id": null
      },
      "last_activity_at": 0,
      "unread_count": 0
    },
    "conversation_id": 0,
    "created_at": 0,
    "external_source_ids": {},
    "id": 0,
    "inbox_id": 0,
    "message_type": 0,
    "private": false,
    "processed_message_content": "string",
    "sender": {
      "availability_status": "string",
      "available_name": "string",
      "avatar_url": "string",
      "id": 0,
      "name": "string",
      "thumbnail": "string",
      "type": "string",
      "additional_attributes": {},
      "blocked": false,
      "created_at": 0,
      "custom_attributes": {},
      "email": "string",
      "identifier": "string",
      "last_activity_at": 0,
      "phone_number": "string"
    },
    "sender_id": 0,
    "sender_type": "string",
    "sentiment": {},
    "source_id": "string",
    "status": "string",
    "updated_at": "string"
  },
  "messages": [
    {
      "account_id": 0,
      "additional_attributes": {},
      "content": "string",
      "content_attributes": {},
      "content_type": "string",
      "conversation": {
        "assignee_id": 0,
        "contact_inbox": null,
        "last_activity_at": 0,
        "unread_count": 0
      },
      "conversation_id": 0,
      "created_at": 0,
      "external_source_ids": {},
      "id": 0,
      "inbox_id": 0,
      "message_type": 0,
      "private": false,
      "processed_message_content": "string",
      "sender": {
        "availability_status": "string",
        "available_name": "string",
        "avatar_url": "string",
        "id": 0,
        "name": "string",
        "thumbnail": "string",
        "type": "string",
        "additional_attributes": {},
        "blocked": false,
        "created_at": 0,
        "custom_attributes": {},
        "email": "string",
        "identifier": "string",
        "last_activity_at": 0,
        "phone_number": "string"
      },
      "sender_id": 0,
      "sender_type": "string",
      "sentiment": {},
      "source_id": "string",
      "status": "string",
      "updated_at": "string"
    }
  ],
  "meta": {
    "channel": "string",
    "hmac_verified": false,
    "sender": {
      "additional_attributes": {},
      "availability_status": "string",
      "blocked": false,
      "created_at": 0,
      "custom_attributes": {},
      "email": "string",
      "id": 0,
      "identifier": "string",
      "last_activity_at": 0,
      "name": "string",
      "phone_number": "string",
      "thumbnail": "string"
    },
    "assignee": {
      "email": "string",
      "available_name": "string",
      "name": "string"
    }
  },
  "muted": false,
  "priority": "string",
  "sla_policy_id": 0,
  "snoozed_until": 0,
  "status": "string",
  "timestamp": 0,
  "unread_count": 0,
  "updated_at": 0
}
```

### 422 Validation Error

Content type: `application/json`

```json
{
  "detail": [
    {
      "loc": [
        "string"
      ],
      "msg": "string",
      "type": "string"
    }
  ]
}
```

## Request examples

### cURL

```bash
curl --request GET \
  --url 'https://api.nabrah.ai/api/ext/omni_v2/ticket/<id>' \
  --header 'X-API-Key: <your-api-key>'
```

### Python

```python
import requests

url = "https://api.nabrah.ai/api/ext/omni_v2/ticket/<id>"
headers = {"X-API-Key": "<your-api-key>"}

response = requests.get(url, headers=headers)
response.raise_for_status()
print(response.json())
```

### JavaScript

```javascript
const response = await fetch("https://api.nabrah.ai/api/ext/omni_v2/ticket/<id>", {
  method: "GET",
  headers: { "X-API-Key": "<your-api-key>" },
});

const data = await response.json();
console.log(data);
```

### Go

```go
package main

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	req, _ := http.NewRequest("GET", "https://api.nabrah.ai/api/ext/omni_v2/ticket/<id>", nil)
	req.Header.Set("X-API-Key", "<your-api-key>")

	res, err := http.DefaultClient.Do(req)
	if err != nil {
		panic(err)
	}
	defer res.Body.Close()

	out, _ := io.ReadAll(res.Body)
	fmt.Println(string(out))
}
```