# Call logs

Source: https://www.nabrah.ai/en/docs/call-logs

Call Logs is a historical record of every call handled by your workspace agents. Each record includes the transcript, recording, AI analysis, and all session metadata giving you full visibility into every interaction.



![image.png](https://jg7fuogekuhtmhth.public.blob.vercel-storage.com/media/docs/import/cmr20njei00009oevzrc3khnj.png)



## Call list

Each entry in the list shows the caller, destination, date and time, status, tags, recording state, and duration. Two view modes are available: **List** and **Grid**.

Filter by **Agent**, **Status**, and **Call type**:

| **Filter**    | **Options**                                                       |
| ------------- | ----------------------------------------------------------------- |
| **Status**    | Queued, In progress, Completed, No answer, Busy, Failed, Canceled |
| **Call type** | Inbound, Outbound, Web                                            |

Search by number, call ID, agent name, or tag.



## Advanced filters

Click **Advanced filters** to refine results further by: Call ID, Call from, Call to, Tags, Started from, Created at, and any analysis fields captured by linked analysis groups.



## Per-call record

Selecting a call opens its full record.

![image.png](https://jg7fuogekuhtmhth.public.blob.vercel-storage.com/media/docs/import/cmr20s8ev00029oeviufc7ozw.png)

### Contact overview

Shows the caller's number or name, total call count, and total WhatsApp chats associated with that contact.

### Call summary

An AI-generated summary of the conversation what the caller wanted, how the agent responded, and the outcome.

### Call recording

A playable audio recording of the full call with duration, volume control, playback speed, and a download option.

![image.png](https://jg7fuogekuhtmhth.public.blob.vercel-storage.com/media/docs/import/cmr21ca8800079oevusw2ggdd.png)

### AI call insights

Four metrics displayed in the right panel:

| **Metric**         | **What It Shows**                                                                    |
| ------------------ | ------------------------------------------------------------------------------------ |
| **Sentiment**      | The caller's detected emotional state across the call                                |
| **Call purpose**   | The primary reason for the call as identified by the AI                              |
| **Agent accuracy** | A percentage score of how closely the agent followed its defined prompt and workflow |
| **Follow-up**      | Whether the interaction requires further action (true or false)                      |

### Call information

Session metadata: Call ID, Call Date, Start Time, Call Duration, Call Status, Agent Name, Call From, and Call To.

### Tags

Tags assigned by the agent to this call. You can also add tags manually enter one or more tags as comma-separated values and choose:

* **Append tags** : adds the new tags alongside existing ones
* **Replace tags** : overwrites all existing tags with the new values

Tags are configured under [Agents → Tags](https://markdownlivepreview.com/#).



## Per-call tabs

### Conversation transcript

The full text transcript of the call, showing each message from the agent and the customer with timestamps.

![image.png](https://jg7fuogekuhtmhth.public.blob.vercel-storage.com/media/docs/import/cmr21bbfv00069oevcxc1q4eg.png)



### AI insights

The structured data points extracted by the linked analysis group for this call. Two views are available:

* **System** Nabrah's default analysis fields: call summary, call sentiment, agent response quality, improvement suggestions, follow-up required, and call objective.
* **User** custom data points defined in the linked analysis group.



![image.png](https://jg7fuogekuhtmhth.public.blob.vercel-storage.com/media/docs/import/cmr21for400089oev7ru5voo4.png)



### Tool logs

A record of every tool the agent invoked during the call, showing the tool name, execution time, and success or failure status.

### Variables

The platform variables available during the call such as agent name and caller number with their values.

## Export

Click **Export CSV** to download all call records. The export includes Nabrah's built-in call metrics and any custom data points captured by linked analysis groups.