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Terms of Service for Nabrah.ai

Last updated: 30-11-2025

1. Introduction

Welcome to Nabrah.ai (the 'Website') and the Nabrah AI platform, including Nabrah Agents, Nabrah Studio, our APIs, SDKs, documentation, demos, and any other services we provide (collectively, the 'Services').

The Services are operated by Deep scan Technologies, a company incorporated under the laws of the Kingdom of Saudi Arabia, with registered address at Al Abbas Ibn Abd Al Mouttaleb, At Taawun, Riyadh 12476 and Commercial Registration No. 1010801178 ('Nabrah', 'we', 'us', or 'our').

These Terms of Service (the 'Terms') govern your access to and use of the Services. By accessing or using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Services.

These Terms are complemented by:

  • Our Privacy Policy (https://www.nabrah.ai/privacy-policy),
  • Any Acceptable Use Policy / Safety Policy we publish, and
  • Any order form or written agreement we sign with you.

All of these together form the full agreement between you and Nabrah regarding your use of the Services.

2. Eligibility and Legal Capacity

  1. You may use the Services only if:
    • You have full legal capacity to contract under the laws of the Kingdom of Saudi Arabia or your country of residence; and
    • You are at least 18 years old, or the age of majority in your jurisdiction, whichever is higher.
  2. If you are using the Services on behalf of a company or other legal entity:
    • 'you' refers to both you and that entity; and
    • You represent and warrant that you are authorized to accept these Terms on the entity's behalf.
  3. You may not use the Services if:
    • Doing so is prohibited under applicable laws; or
    • Your account has been previously suspended or terminated by Nabrah.

3. Description of the Services

Nabrah provides AI-powered speech and communication tools, including without limitation:

  • Text-to-Speech (TTS) for generating synthetic voices.
  • Voice Cloning & Custom Voices, including training and deploying voices based on uploaded recordings.
  • AI Voice Agents for inbound and outbound calls, IVR flows, and integrations with your business systems.
  • Developer APIs & SDKs to integrate our models into your apps, CRMs, contact centers, and workflows.
  • Demos and trials, including interactive web or phone demos.

We may add, modify, or remove features at any time. Some features may be labeled as Beta or Experimental and may change more frequently.

You understand that our Services are powered by machine learning models, which may sometimes produce unexpected, inaccurate, or inappropriate output. You are solely responsible for reviewing and controlling how you use any output from the Services.

4. Accounts and Security

4.1 Account Registration

Some parts of the Services require you to create an account ('Account') or sign in via a third-party identity provider (e.g., Google, email magic link, SSO).

You agree to:

  • Provide accurate and up-to-date information;
  • Maintain and promptly update your information; and
  • Keep your login credentials confidential.

4.2 Account Responsibility

You are responsible for all activity under your Account, whether or not authorized by you. If you suspect any unauthorized access or security breach, you must notify us immediately at info@nabrah.ai.

We may suspend or terminate your Account if we reasonably believe it has been compromised or used in violation of these Terms.

5. Plans, Fees, Billing, and Refunds

5.1 Plans and Pricing

We may offer:

  • Free tiers or trials,
  • Usage-based / pay-as-you-go plans, and
  • Subscription plans (e.g., monthly or annual).

Prices are typically in Saudi Riyals (SAR) unless otherwise stated and may include or exclude applicable taxes depending on law and your billing location.

We may update pricing or package structure from time to time. Changes will not apply retroactively to concluded billing periods.

5.2 Payment Terms

We use third-party payment processors (for example, Stripe or local KSA gateways) to collect and process payments. By providing your payment details, you authorize Nabrah and its processors to:

  • Charge your payment method for recurring subscription fees, usage-based fees, and applicable taxes; and
  • Store your payment details in accordance with their policies.

You also agree to comply with the payment processor's terms and conditions.

5.3 Automatic Renewal

Unless otherwise stated:

  • Subscriptions automatically renew at the end of each billing period at the then-current rates; and
  • Your payment method will be charged automatically on each renewal date.

You can cancel renewal via your Account settings or by contacting us before the renewal date.

5.4 No Refunds (unless required by law or contract)

Unless otherwise required by applicable law or stated in a written agreement:

  • All fees are non-refundable and non-creditable, including for partial periods, downgrades, or unused Services.

Where consumer protection rules in KSA apply (for example in pure B2C scenarios), we will comply with any mandatory refund/withdrawal rights defined by law.

5.5 Trials and Promotional Credits

We may offer free trials, coupons, or promotional credits, each subject to specific terms. If a trial converts to a paid subscription and we have notified you of this, you authorize us to charge your payment method at the end of the trial unless you cancel in advance.

6. Voice and Biometric Data, Consent, and Ownership

6.1 Voice Data and Biometric Nature

Many jurisdictions treat voice characteristics used for identification as biometric data, a special category of personal data that often requires explicit consent and special safeguards.

By using our voice-related Services (TTS, voice cloning, custom voices, voice agents), you acknowledge and agree that:

  • The voices and recordings you upload may constitute biometric data under Saudi PDPL or other laws; and
  • You are responsible for ensuring you have all required consents and legal bases.

6.2 Custom Voices and Voice Cloning

If you upload audio to create a custom voice or to clone a voice, you represent and warrant that:

  1. You have obtained explicit, informed consent from the person whose voice is used (if not yourself), including consent to:
    • Record their voice,
    • Upload it to Nabrah,
    • Use it for speech synthesis / voice cloning, and
    • Use the resulting synthetic voice for your chosen purposes.
  2. You have informed that person, in a clear and understandable way, about:
    • Your identity and purpose,
    • The nature of voice cloning / synthetic voice,
    • Where and how their voice (or cloned voice) may be used, and
    • Their rights under applicable laws (including the right to withdraw consent where required).
  3. You will stop using their custom voice and request deletion if they withdraw consent, where required by law.

6.3 Ownership of Recordings and Voices

  • You retain the rights you have in the original recordings you upload, subject to these Terms.
  • As between you and Nabrah, you own the specific synthetic outputs generated from your Inputs (subject to any third-party rights you must respect). We own the underlying models, algorithms, and platform.

We do not take ownership of your voice or your identity. We may, however, use your recordings and generated voices to provide and improve our Services as described in Section 7 and our Privacy Policy (unless a specific plan or contract provides stricter limits or an opt-out).

6.4 Sensitive and High-Risk Uses

You must not use our Services to:

  • Create deceptive deepfakes or impersonations intended to mislead or harm individuals or the public;
  • Impersonate public figures, scholars, government officials, celebrities, or political candidates in a misleading way;
  • Conduct voter suppression, political manipulation, or targeted political persuasion;
  • Generate voices that could reasonably be understood as genuine in contexts requiring high trust (e.g., emergency services, banking, medical diagnosis, law enforcement) without clear disclosure that the voice is synthetic;
  • Harass, threaten, defame, or exploit others, including through synthetic speech.

You are responsible for adding disclosures where necessary (for example: 'This is an AI-generated voice' in call flows or content where confusion could create harm or legal risk).

7. Inputs, Outputs, and License to Nabrah

7.1 Definitions

  • 'Input' means any content you submit to the Services, including text, audio, configurations, or metadata.
  • 'Output' means content generated by the Services based on your Input.
  • 'Your Content' means Input and Output together, to the extent legally allowed.

7.2 Your Responsibility for Content

You are solely responsible for:

  • Your Content and its legality;
  • Ensuring you have all necessary rights, licenses, and consents;
  • How you or your users use, distribute, or rely on the Output.

7.3 Ownership and Rights

Subject to this Section and our Privacy Policy:

  • You retain your rights in your Input.
  • As between you and Nabrah, we assign to you any intellectual property rights we may have in the specific Output generated for you, except for the underlying models, code, and technology.

7.4 License to Nabrah

You grant Nabrah a worldwide, non-exclusive, royalty-free license to use, reproduce, process, store, perform, and display Your Content as reasonably necessary to:

  • Provide, operate, maintain, and secure the Services;
  • Comply with legal obligations; and
  • Improve our models, systems, safety, and quality (e.g., training and evaluation), unless your plan or contract explicitly allows opting out of training.

We handle personal data in line with PDPL and any other applicable data protection laws, as described in our Privacy Policy.

7.5 Data Retention and Deletion

We may retain Your Content for as long as necessary for the purposes above or as required by law. We may anonymize or aggregate data for analytics and improvement. You can request deletion of certain data, and we will comply where required by law and technically feasible.

8. Privacy and PDPL Compliance

Your use of the Services is also governed by our Privacy Policy. Among other things, it explains:

  • What personal data we collect and why;
  • How we process and store it, including voice data;
  • Who we share it with;
  • Your rights under Saudi PDPL and, where relevant, other data protection regimes.

You are responsible for your own compliance as a data controller, including:

  • Providing clear and transparent privacy notices to your users;
  • Obtaining necessary consent (especially for voice/biometric processing);
  • Honoring data subject rights (access, deletion, etc.).

Where we act as your data processor, additional terms may apply via a Data Processing Agreement (DPA), which may be referenced in your contract or available upon request.

9. Acceptable Use

You must comply with all applicable laws and refrain from using the Services to:

  • Violate any law, regulation, or court order;
  • Infringe intellectual property rights or other rights;
  • Generate, upload, or distribute content that is:
    • Illegal, defamatory, hateful, harassing, or discriminatory,
    • Sexually explicit or exploitative,
    • Promoting terrorism, violence, self-harm, or crime;
  • Conduct fraud, phishing, or other cybercrime;
  • Attempt to reverse engineer, decompile, or extract our models or source code;
  • Circumvent technical protections, rate limits, or metering;
  • Build competing models using our Outputs in a way that violates these Terms.

We may monitor usage (manually or via automated systems) to detect abuse and may suspend or terminate access where a violation is suspected.

10. Intellectual Property

10.1 Nabrah's IP

All rights, title, and interest in and to the Services (excluding Your Content) are owned by Nabrah or its licensors and are protected by applicable intellectual property laws.

You may not use our trademarks, logos, or brand elements without our prior written permission.

10.2 Feedback

If you provide feedback or suggestions about the Services ('Feedback'), we may use it without restriction and without any obligation to compensate you.

11. Beta Features

Any feature labeled or communicated as 'Beta', 'Preview', or similar is experimental and may contain bugs or change at any time. You use Beta features at your own risk, and we provide them 'as is' without warranties.

12. Disclaimers

To the maximum extent permitted by law:

  1. The Services and all Outputs are provided on an 'AS IS' and 'AS AVAILABLE' basis, without any warranties of any kind, whether express, implied, or statutory.
  2. We do not warrant that:
    • The Services will be uninterrupted, error-free, or secure;
    • Outputs will be safe, accurate, complete, or suitable for a particular purpose;
    • The Services will meet your expectations.
  3. You are solely responsible for reviewing and verifying any Output before using it in production, publishing it, or relying on it for business, medical, legal, financial, or religious purposes.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you.

13. Limitation of Liability

To the maximum extent permitted by law, and except in cases of willful misconduct or gross negligence:

  • Nabrah and its owners, affiliates, officers, employees, and agents will not be liable for indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill arising out of or in connection with the Services or these Terms.
  • Our aggregate liability for all claims relating to the Services or these Terms is limited to the amounts you paid to Nabrah in the twelve (12) months immediately preceding the event giving rise to the claim.

14. Indemnification

You agree to indemnify, defend, and hold harmless Nabrah, its affiliates, and its and their officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or related to:

  • Your use of the Services or Your Content;
  • Your violation of these Terms or any applicable law;
  • Your violation of any rights of a third party (including privacy, biometric/voice, or IP rights).

15. Suspension and Termination

We may suspend or terminate your access to the Services and/or your Account, in whole or in part, at any time if:

  • You breach these Terms or applicable law;
  • We reasonably suspect fraudulent or abusive activity;
  • Required by law or a competent authority; or
  • We discontinue the Services (in which case, we will provide notice where reasonably possible).

You may stop using the Services and request Account deletion at any time.

Provisions that by their nature should survive termination (such as ownership, disclaimers, limitations of liability, and indemnity) will continue in effect.

16. Governing Law and Dispute Resolution

These Terms and any dispute arising out of or relating to them or the Services shall be governed by the laws of the Kingdom of Saudi Arabia.

Any dispute that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the competent courts in Riyadh, Saudi Arabia, unless the parties agree in writing to an alternative dispute resolution mechanism (such as arbitration before the Saudi Center for Commercial Arbitration).

17. Changes to the Terms

We may modify these Terms from time to time. When we do, we will update the 'Last updated' date and may provide notice via email or the Services.

Your continued use of the Services after changes take effect constitutes your acceptance of the new Terms. If you do not agree with the changes, you must stop using the Services.

18. Miscellaneous

  • If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.
  • Failure to enforce any provision is not a waiver of that provision.
  • You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
  • These Terms, together with the Privacy Policy and any applicable agreements, constitute the entire agreement between you and Nabrah about the Services.

For questions, contact us at: info@nabrah.ai