AI voice agents
AI voice agents that answer, act and follow up in Saudi Arabic.
Nabrah Agents are AI voice agents for phone calls, WhatsApp and your website. They answer and place calls in natural Saudi Arabic, find answers in your documents, call your systems to book or update records, open tickets, and hand a call to your team with the full context.
Live calls
2 liveطلبي وصل ناقص، وهذي ثاني مرMy order arrived incomplete, and it's the second time.
At a glance
- Channels
- Inbound and outbound calls over SIP, WhatsApp, and a web call widget
- Language
- Saudi Arabic, with English and more per agent
- Actions
- HTTP tools, knowledge base, tickets, human handoff and webhooks
- Setup
- A seven-section editor, no code needed
Everything a call needs, in one agent.
- 01
Natural Saudi conversation
Agents speak and understand natural Saudi Arabic, can be interrupted mid-sentence, and keep the conversation moving.
- 02
Real actions with tools
Define HTTP endpoints and parameter schemas; the agent fills them from the conversation to book, look up or update records.
- 03
Answers from your knowledge
Upload documents and spreadsheets to a knowledge base and the agent answers from them.
- 04
Human handoff and tickets
Escalate to your team with the full context, or open a ticket automatically after the call.
- 05
Every call analysed
Transcripts, analysis groups and call analytics show what happened and how each agent performs.
- 06
Always on, at any volume
Agents answer around the clock and take many calls at once, without adding headcount.
Tools
Agents that take action.
Connect agents to any API to perform actions like updating a CRM or sending emails.
Define callable HTTP endpoints and parameter schemas agents can use during conversations.
Khalid
Test call · Appointment Handling
هلا والله، معك مساعد العيادة. كيف أقدر أخدمك؟Hi, this is the clinic assistant. How can I help?
حابI'd like to book an appointment tomorrow morning.
Booking confirmed
Tool
check_availability
Parameter schema
| Name | Type | Description |
|---|---|---|
| daterequired | string | The day the caller asked for |
| period | string | Morning or evening |
| service | string | Type of visit |
Arguments from the conversation
{
"date": "",
"period": "",
"service": ""
}Response200
…
Knowledge Base
Knows your business.
Agents continuously learn from your documents and website to provide accurate, up-to-date answers.
Knowledge Base
Documents your agents can retrieve from during a conversation.
Callerوش أوقات الدوام عندكم يوWhat are your opening hours on Friday?
Searching the knowledge base…
1SourceOpening hours.pdf
Saturday to Thursday: 9:00 AM – 11:00 PM. Friday: 4:00 PM – 10:00 PM. Hours may change during Ramadan and public holidays.
Cited in the answer
- Opening hours.pdfReady
- Frequently asked questions.docxReady
- Price list.pdfReady
- Website pagesReady
Channels
Every channel.
Run WhatsApp campaigns and deploy AI agents across voice and messaging for a unified customer experience.
Your agents work around the clock, ensuring you never miss a lead or customer query.
Inbound
Route incoming calls into workspace agents, with SIP credentials, IP rules and routing.
Main line
sip:main@pbx.your-company.example
Agents on this line
IP rules 203.0.113.0/24
Routing Norah
Incoming call
+966 5• ••• ••22
Answered by Norah
+966 5• ••• ••59
Answered by Daniah
+966 5• ••• ••96
Answered by Khalid
+966 5• ••• ••43
Ticketing & handoff
Hands off to your team.
Effortlessly escalate complex or sensitive calls to a human agent with the full conversation context.
Create tickets automatically after calls based on your business rules, so every issue is tracked and followed up.
Ticketing
Customer support tickets across every channel.
Open2
Refund request
Medium#143
Wrong delivery address
Low#146
In progress2
Late delivery
High#149
Invoice copy
Low#152
Resolved1
Change of order
Medium#155
Call logs & analytics
See every conversation.
Access call logs, transcripts, and interaction details to monitor quality and improve operations.
Gain real-time insights with call performance dashboards, sentiment analysis, and transcripts.
Call logs
History, export, advanced filtering and bulk actions for all workspace calls.
Sultan
Surveys & Feedback
Transcript
حياك الله، عندك دقيقة نسمع رأيك في زيارتك الأخيرة؟Hi, do you have a minute to share feedback on your last visit?
أكيد.Sure.
من واحد إلى خمسة، كم تقيم الخدمة؟From one to five, how would you rate the service?
أربعة، بس الانتظار كان طويل شوي.Four, but the wait was a bit long.
Analysis group
- Score
- 4/5
- Theme
- Wait time
- Sentiment
- Positive
How it works
Build an agent in minutes.
The editor has seven sections. Work through them in order: who the agent is, what it knows, how it sounds and what it can do. Then publish it and place a test call.
Name, type, voice, languages and the opening line.
Agent setup
Edit agent
Work through each section in order, or jump back to any section you have already opened.
Identity & persona
Name, type, voice, languages and the opening line.
Display name *
Agent type *
Voice *
Languages *
Persona *
Opening line *
Built for the calls your team takes every day.
Each of these runs as a scripted call in the workspace above.
Book and confirm visits automatically.
Khalid
Appointment Handling
هلا والله، معك مساعد العيادة. كيف أقدر أخدمك؟
Frequently asked questions
Straight answers about Nabrah Agents. Anything else, our team is a message away.
An AI voice agent is software that holds a spoken conversation on a phone or web call. Nabrah Agents understand and speak Saudi Arabic, answer from your knowledge base, call your APIs to take actions such as booking an appointment, and pass the call to a person when it needs one.
Inbound and outbound phone calls over SIP, with your own numbers and trunks; WhatsApp; and a web call widget you can embed on any website. You can also start outbound and web calls from the API.
Yes. Add HTTP tools with a parameter schema. During the call the agent fills the parameters from the conversation and calls your endpoint, for example to check availability, book, or update an order. When the call ends, webhooks can send the results to your own systems.
When a conversation needs a person, the agent transfers it to your team and the conversation context goes with it. Agents can also open tickets automatically after calls, so every issue is tracked and followed up.
No. You build agents in the editor: identity and persona, knowledge, audio and language, tags, tools and analysis, webhooks, then review and publish. Developers can create and manage the same agents through the Nabrah API.
Agents use credits from your plan: 1,000 credits per voice-agent minute and 600 credits per chat conversation. You can start with 7,000 free credits, no credit card required.