List Instagram conversations by contact
Lists the Instagram conversations of the contact identified by contact_id on one of the project's Instagram accounts, with optional server-side filtering in the request body and pagination via the page query parameter. The response returns a meta block with conversation counts (all_count, mine_count, unassigned_count, assigned_count) and a payload array of conversation objects. Send an empty filters array to return all of the contact's Instagram conversations.
curl --request POST \
--url 'https://api.nabrah.ai/api/ext/omni_v2/instagram/contact/<contact_id>' \
--header 'X-API-Key: <your-api-key>' \
--header 'Content-Type: application/json' \
--data '{
"filters": []
}'{
"meta": {
"all_count": 0,
"mine_count": 0,
"unassigned_count": 0,
"assigned_count": 0
},
"payload": [
{
"account_id": 0,
"additional_attributes": {},
"agent_last_seen_at": 0,
"assignee_last_seen_at": 0,
"can_reply": false,
"contact_last_seen_at": 0,
"created_at": 0,
"custom_attributes": {},
"first_reply_created_at": 0,
"id": 0,
"inbox_id": 0,
"labels": [
"string"
],
"last_activity_at": 0,
"last_non_activity_message": {
"account_id": 0,
"additional_attributes": {},
"content": "string",
"content_attributes": {},
"content_type": "string",
"conversation": null,
"conversation_id": 0,
"created_at": 0,
"external_source_ids": {},
"id": 0,
"inbox_id": 0,
"message_type": 0,
"private": false,
"processed_message_content": "string",
"sender": null,
"sender_id": 0,
"sender_type": "string",
"sentiment": {},
"source_id": "string",
"status": "string",
"updated_at": "string",
"attachments": []
},
"messages": [
{
"account_id": null,
"additional_attributes": null,
"content": null,
"content_attributes": null,
"content_type": null,
"conversation": null,
"conversation_id": null,
"created_at": null,
"external_source_ids": null,
"id": null,
"inbox_id": null,
"message_type": null,
"private": null,
"processed_message_content": null,
"sender": null,
"sender_id": null,
"sender_type": null,
"sentiment": null,
"source_id": null,
"status": null,
"updated_at": null,
"attachments": null
}
],
"meta": {
"channel": "string",
"hmac_verified": false,
"sender": null,
"assignee": null
},
"muted": false,
"priority": "string",
"sla_policy_id": 0,
"snoozed_until": 0,
"status": "string",
"timestamp": 0,
"unread_count": 0,
"updated_at": 0
}
]
}Authentication
Send your Web API key (prefix nb_) in the X-API-Key header. The key is scoped to one project; the contact must belong to that project.
Filtering and pagination
filtersThe request body takes a filters array. Send an empty array [] to return all of the contact's Instagram conversations, or add filter objects to narrow the results.
pageUse the page query parameter to page through results. The response meta reports all_count, mine_count, unassigned_count, and assigned_count.
meta.all_countmeta.mine_countmeta.unassigned_countmeta.assigned_countChoosing the Instagram account
A project can connect more than one Instagram account. inbox_id selects the account this call works on.
inbox_id is optional; the project's only Instagram account is used.
inbox_id is required and the call returns 400 without it. An id that is not one of the project's Instagram accounts returns 404.
inbox_idList the accounts and their ids with GET /api/ext/omni_v2/instagram/inboxes.
Reply window
Instagram allows replies within 24 hours of the customer's last message; after that, API sends return 409 until the customer writes again. Team members replying from the platform can still reply for up to 7 days.
reply_window_ends_atEach Instagram conversation carries reply_window_ends_at: a Unix timestamp for when the reply window closes, counted from the customer's last message. Sending after it returns 409 reply_window_closed.
reply_window_ends_atAuthorization
X-API-KeystringheaderrequiredYour workspace API key. Create one in the dashboard under API keys.
Path parameters
contact_idintegerrequiredNumeric identifier of the contact whose Instagram conversations are listed.
Obtained from GET /api/ext/omni_v2/contact or GET /api/ext/omni_v2/contact/search (the contact id field).
Query parameters
pageinteger1-based page account of conversations to retrieve. Omit to fetch the first page.
Increment until the returned payload array is empty to iterate over all conversations.
inbox_idstringThe id of the Instagram account to use, from GET /api/ext/omni_v2/instagram/inboxes.
Use inboxes[].id (a UUID), not the numeric inboxes[].inbox_id. Optional while the project has one Instagram account; required once it has more than one.
Body
application/jsonReturn every Instagram conversation for the contact (empty filters).
{
"filters": []
}Response
Successful Response
application/json
Validation Error
application/json