Tickets

List ticket inboxes

Lists the ticket inboxes configured for the project tied to your API key. Each inbox represents a channel/queue (e.g. WhatsApp) with a config object controlling ticketing behavior. Use the returned id/inbox_id values when creating tickets or building filters, and to manage inbox config via PATCH/POST/DELETE on the same path.

GET

https://api.nabrah.ai/api/ext/omni_v2/ticket/inboxes

List ticket inboxes

curl --request GET \
  --url 'https://api.nabrah.ai/api/ext/omni_v2/ticket/inboxes' \
  --header 'X-API-Key: <your-api-key>'

{
  "inboxes": [
    {
      "id": 0,
      "inbox_type": "whatsapp",
      "inbox_id": 0,
      "project_id": "00000000-0000-4000-8000-000000000000",
      "name": "string",
      "config": {},
      "created_at": "2026-01-15T12:00:00.000Z"
    }
  ]
}

Response shape

inboxes[]

Each inbox includes its database id, the channel inbox_id, inbox_type (e.g. whatsapp), project_id, display name, the config object, and created_at (ISO 8601 timestamp).

idinbox_idinbox_typeproject_idnameconfigcreated_at

Authorization

X-API-Keystringheaderrequired

Your workspace API key. Create one in the dashboard under API keys.

Response

200

Successful Response

application/json