Tickets
Filter tickets
Lists tickets using a structured server-side filter supplied in the request body, returning the same meta/payload shape as the generic list endpoint. Pass an array of filter objects under filters; results are paged with the page query parameter. Use this instead of GET /ticket when you need precise, composable filtering beyond the simple assignee_type/status/q query parameters.
curl --request POST \
--url 'https://api.nabrah.ai/api/ext/omni_v2/ticket/filter' \
--header 'X-API-Key: <your-api-key>' \
--header 'Content-Type: application/json' \
--data '{
"filters": [
{}
]
}'{
"meta": {
"all_count": 0,
"mine_count": 0,
"unassigned_count": 0,
"assigned_count": 0
},
"payload": [
{
"account_id": 0,
"additional_attributes": {},
"agent_last_seen_at": 0,
"assignee_last_seen_at": 0,
"can_reply": false,
"contact_last_seen_at": 0,
"created_at": 0,
"custom_attributes": {},
"first_reply_created_at": 0,
"id": 0,
"inbox_id": 0,
"labels": [
"string"
],
"last_activity_at": 0,
"last_non_activity_message": {
"account_id": 0,
"additional_attributes": {},
"content": "string",
"content_attributes": {},
"content_type": "string",
"conversation": null,
"conversation_id": 0,
"created_at": 0,
"external_source_ids": {},
"id": 0,
"inbox_id": 0,
"message_type": 0,
"private": false,
"processed_message_content": "string",
"sender": null,
"sender_id": 0,
"sender_type": "string",
"sentiment": {},
"source_id": "string",
"status": "string",
"updated_at": "string"
},
"messages": [
{
"account_id": null,
"additional_attributes": null,
"content": null,
"content_attributes": null,
"content_type": null,
"conversation": null,
"conversation_id": null,
"created_at": null,
"external_source_ids": null,
"id": null,
"inbox_id": null,
"message_type": null,
"private": null,
"processed_message_content": null,
"sender": null,
"sender_id": null,
"sender_type": null,
"sentiment": null,
"source_id": null,
"status": null,
"updated_at": null
}
],
"meta": {
"channel": "string",
"hmac_verified": false,
"sender": null,
"assignee": null
},
"muted": false,
"priority": "string",
"sla_policy_id": 0,
"snoozed_until": 0,
"status": "string",
"timestamp": 0,
"unread_count": 0,
"updated_at": 0
}
]
}Filter body
filters[]An array of filter condition objects combined to narrow the result set. Each object expresses a condition on a ticket attribute (such as status, priority, assignee, labels, or inbox). An empty object ({}) applies no constraint and returns all tickets in the project.
filtersBuild filter values from ids you discover elsewhere: inbox_id from GET /ticket/inboxes, contact ids from GET /api/ext/omni_v2/contact.
Pagination
page1-based page number passed as a query parameter (the filter itself goes in the body). Increment until payload is empty.
Response
Same ListTicketsResponse shape as GET /api/ext/omni_v2/ticket: meta bucket counts plus a payload array of ticket summaries.
Authorization
X-API-KeystringheaderrequiredYour workspace API key. Create one in the dashboard under API keys.
Query parameters
pageinteger1-based page number for pagination.
Optional; defaults to the first page. The filter criteria are sent in the request body, not the query string.
Body
application/jsonEmpty filter — returns all tickets in the project.
{
"filters": [
{}
]
}Response
Successful Response
application/json
Validation Error
application/json