Tickets

Add a ticket message

Adds a new message to the ticket identified by path id and returns the created message object (id, content, sender, type, timestamps). Provide the text in the message field. The message is posted into the ticket conversation as a reply on the underlying channel where applicable.

POST

https://api.nabrah.ai/api/ext/omni_v2/ticket/{id}/messages

curl --request POST \
  --url 'https://api.nabrah.ai/api/ext/omni_v2/ticket/<id>/messages' \
  --header 'X-API-Key: <your-api-key>' \
  --header 'Content-Type: application/json' \
  --data '{
  "message": "Thanks for reaching out! We'\''ve issued your refund and you should see it within 3-5 business days."
}'

{
  "content": "string",
  "content_attributes": {},
  "content_type": "string",
  "conversation_id": 0,
  "created_at": 0,
  "echo_id": "string",
  "id": 0,
  "inbox_id": 0,
  "message_type": 0,
  "private": false,
  "sender": {
    "id": 0,
    "name": "string",
    "type": "string",
    "email": "string",
    "phone_number": "string"
  },
  "source_id": "string",
  "status": "string"
}

Request

message

The text content of the message to add to the ticket.

message

Response

Returns the created message with its server-assigned id, message_type, sender, and created_at (Unix epoch seconds).

Authorization

X-API-Keystringheaderrequired

Your workspace API key. Create one in the dashboard under API keys.

Path parameters

idintegerrequired

Numeric identifier of the ticket to add a message to.

From GET /api/ext/omni_v2/ticket or the create-ticket response.

Body

application/json

Post a reply/message into the ticket conversation.

Example

{
  "message": "Thanks for reaching out! We've issued your refund and you should see it within 3-5 business days."
}

Response

200

Successful Response

application/json

422

Validation Error

application/json