Tickets

Change ticket priority

Sets (toggles) the priority of the ticket identified by path id. Send the desired level in the priority field of the request body. Returns a boolean indicating success. High-priority tickets are surfaced more prominently in support queues.

POST

https://api.nabrah.ai/api/ext/omni_v2/ticket/{id}/toggle_priority

curl --request POST \
  --url 'https://api.nabrah.ai/api/ext/omni_v2/ticket/<id>/toggle_priority' \
  --header 'X-API-Key: <your-api-key>' \
  --header 'Content-Type: application/json' \
  --data '{
  "priority": "urgent"
}'

false

Request

priority

The priority level to apply, e.g. urgent, high, medium, low. Setting the same value the ticket already has may clear it back to no priority (toggle behavior).

priority

Response is a bare boolean: true on success.

Authorization

X-API-Keystringheaderrequired

Your workspace API key. Create one in the dashboard under API keys.

Path parameters

idintegerrequired

Numeric identifier of the ticket whose priority to set.

From GET /api/ext/omni_v2/ticket or the create-ticket response.

Body

application/json

Mark the ticket as urgent.

Set urgent

{
  "priority": "urgent"
}

Response

200

Successful Response

application/json

422

Validation Error

application/json