Core concepts

Workspace

A workspace is your organization's environment within Nabrah. It contains your agents, voice library, call logs, analytics, team members, and billing. You can create multiple workspaces to separate different projects, clients, or environments. Each workspace operates independently credits are not shared across workspaces.

Agent

An agent is an AI voice assistant configured to handle a specific task. It answers calls, follows your defined workflow, accesses your knowledge base, and invokes tools when needed. Agents operate autonomously without requiring human monitoring during conversations. A single workspace can run multiple agents in parallel.

Call

A call is a single voice interaction between your agent and a caller. Every call is recorded, transcribed, and analyzed automatically. The results are stored in Call Logs and include the full transcript, audio recording, sentiment score, and agent accuracy score.

SIP

SIP (Session Initiation Protocol) is the standard used to connect phone calls over the internet. Nabrah uses SIP trunking to link your phone number to your agent. You configure SIP connections under Channels → Inbound Services and Channels → Outbound Services.

API Key

An API key is the credential used to authenticate requests to the Nabrah API. Pass it in the X-API-Key request header on every request to https://api.nabrah.ai/api. Generate and manage your keys under Developers → API Keys.

Warning: Never expose your API key in public or client-side code.